Support
How can we help you?
We’ve gathered the answers to your questions, the right people and the resources you need in one place. If you can’t find what you need, send our team a message.
Ways to get help
Choose a channel
Start with the channel that best fits your need.
Get in touch
Send your question, request or technical need directly to our team. If you’re an existing customer, include your account for a faster response.
Contact formResource center
Blog posts, the ERP selection guide and the ROI calculator help you find the answer to most questions yourself.
Go to resourcesERP glossary
Clear definitions of ERP, MRP, MES, e-invoicing, CBAM and dozens of terms. If a concept trips you up, start here.
Open the glossaryPrivacy & GDPR
Learn how your data is processed, your rights and our security approach.
Privacy noticeDocumentation & knowledge base
A knowledge base covering step-by-step guides and common technical topics is in the works. It will appear here once ready; until then, you can write to our team with your questions.
Frequently asked questions
Quick answers
You can submit your request via the contact form or directly to info@qera.com.tr. If you’re an existing customer, including your account/company details speeds up the response.
We’re building a documentation and knowledge base; it will be available from this page soon. Until then, you can write to our team and make use of our resource center.
Qera runs your data on Microsoft Azure infrastructure with redundancy and high availability. You can find details of our security and data-protection approach on our Trust and Privacy pages.
Yes. We stay with you after go-live and define the support scope together based on your needs.
Couldn’t find the answer you were looking for? Write to us or email info@qera.com.tr .
Get help from our team
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