Plastics · Industry Solution
Field Service for Plastics
In plastics production, mold life, cycle time and the regrind/recycling balance require functions to manage both the machine and the material side together. Digitize the after-sales process end to end. Service request management, staff assignment and scheduling, SMS notifications, customer/staff portal, maintenance agreements and checklists; integrated with spare parts and finance.
Plastics context
Why Field Service works differently in Plastics
In Plastics, plastics production center on sector-specific concepts such as injection-extrusion, mold management, raw-material/additive blend. In plastics production, mold life, cycle time and the regrind/recycling balance require functions to manage both the machine and the material side together.
Qera ERP's Field Service module is set up around the reality of plastics: Records mold and machine breakdown-maintenance requests to reduce downtime and scrap.
- When the recipe (raw material, masterbatch, additive ratios) and scrap aren't calculated clearly, the true product cost is unknown.
- When mold usage, life and maintenance aren't tracked, unplanned downtime and quality issues arise.
- When regrind/recycled material isn't tracked, the material balance and cost don't add up.
Capabilities
How Qera Field Service works in Plastics
The core capabilities of the Field Service module, framed for the mold, cycle and raw-material blend needs of the plastics sector.
Service request management
Record all service requests with issue type, customer information and urgency; never miss a request with 'Pending' and 'Assigned' service lists.
Service calendar and staff assignment
Place requests on the calendar based on staff availability; see clearly which staff member will work on which date and at which customer.
SMS and messaging
Send customers automatic notifications about service status, assigned staff and estimated completion time.
Service board and portal integration
Teams see assigned jobs on a single board; with the customer and staff portals, customers can create and track their own requests.
Maintenance agreements and checklists
Track maintenance agreements, intervals and policies; standardize service quality with standard checklists.
Service reports
Measure performance with service type, service time and staff movement reports, and identify product weaknesses.
Outcomes
What it delivers for your Plastics business
Concrete gains that show up in plastics operations when set up right.
- Make sure no request slips through by managing all service requests from a single center.
- Use your resources most efficiently with staff and calendar management.
- Increase customer satisfaction and transparency with automatic notifications and portals.
- Reduce breakdowns and extend equipment life with preventive maintenance.
Explore further
Related pages
Full details of the Field Service module, the Plastics sector page and other Plastics solutions.
Let's shape Field Service for Plastics together
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